PPA’s

The negotiation of PPA’s and development of risk management strategies needed to operate in a competitive market. Including the development of matching customer contract offers needed to reduce the open market position to acceptable and planned levels

Competitive Market Load Forecasting

The development and/or refinement of forecasting models including provision for customer churn as well as normal external variables such as weather, economic and competitor activities

Added Value Services

The development or improvement to additional services that can then be bundled or added to traditional contract offers. The purpose is to develop particular USP’s for individual market segments. This may involve developing a new internal capability or outsourcing the particular aspect.

Customer Services Improvement Programmes

SPIL have the skill sets and experience to assist across a wide spectrum of activities from setting up and/or improving customer call centres to installing new IT customer systems.

Data Migration

The management of data migration programmes associated with either the sale or acquisition of new customers from third parties

Sales Force Development and Training

The recruitment and training of a sales force for either domestic or I&C market activities. Development of negotiation skills, telephone sales techniques and doorstep selling. This includes developing the contractual, management and customer/regulatory support systems needed when techniques such as either internal or external commission based sales forces are used.

Outsourced Services Management

Development of processes, procedures and contracts to manage any outsourced activity. This covers meter reading, billing, customer management, and debt collection. IT services etc.

Debt Management

The development of robust debt management processes and procedures to ensure all associated business process control the key Supply Business requirement to manage cash within acceptable levels are achieved.

Energy Efficiency Program Delivery

Following most government’s acceptance of the need to active steps to be taken in order to start mitigating some of the effects of global climate change. A number of programmes such as the EEC in the UK have now being incorporated within Supply Business Licences. Sterling Power Group can provide expert assistance both in the areas of the regulatory interface as well as the development and delivery of cost effective schemes to meet any regulatory requirement.

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